Refund policy

Last Updated: August 21, 2026

The website is jointly operated by Shenzhen Davision Technology Co., Ltd, registered at Room 401, No. 5, Dawei 3rd Road, Xinqiao Community, Xinqiao Street, Bao'an District, Shenzhen , and BLUE STAR TRADING LIMITED, registered at RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HK.

1. Return Window

We offer a 30-day return policy. You may request a return within 30 days after receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it: unused, undamaged, in its original packaging, and with proof of purchase or order confirmation.

2. How to Start a Return

To request a return, please contact us at info@davvision.net and include your order number, the item you wish to return, and the reason for your request.

Please do not send products back without contacting us first. Once your return request is approved, we will provide a prepaid return shipping label and return instructions. The return address will be provided only after authorization.

DavVision covers the return shipping cost for approved return requests.

3. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, please contact us at info@davvision.net within 7 days after delivery.

To help us assess the issue, please provide your order number and clear photos or videos of the product, packaging, and shipping label where applicable. Depending on the circumstances, we may arrange a replacement, return, or refund.

4. Items Not Eligible for Return

Returns may not be accepted if:

the item has been used, damaged, altered, or is not in its original condition;
the item is returned without prior authorization;
the return request is submitted more than 30 days after delivery;
proof of purchase or a valid order number cannot be provided; or
the item was identified as final-sale or non-returnable at the time of purchase.

5. Exchanges

If you received a damaged, defective, or incorrect item, please contact us at info@davvision.net. We will review the issue and, where appropriate, arrange a replacement or another suitable resolution.

For other exchange requests, the fastest option may be to return the original item and place a new order after the return is approved.

6. Refunds

After we receive and inspect your returned item, we will notify you by email whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days after approval. Your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@davvision.net.

7. Contact Us

For questions about returns, exchanges, or refunds, please contact us at:

Email: info@davvision.net